Money

[9-gcucxhr_fd6]

Plan

Free/Premium

Country

 Lithuania

Device

iPhone 7

Operating System

iOS 11

My Question or Issue

 Hello. I was trying to buy spotify premium for 0.99€. I got a discount, but didnt’t got premium, because I tried premium before. Later I was trying to use student offer, because I thought, even when I learn in high school, I can buy it. Seems like not. And I once again got discount from my bank and didn’t got premium. So, I lost 4.48€. Is it possible to get these money back?

[Maxim]

Hey @9-gcucxhr_fd6,

It’s very likely just a pending charge if you haven’t received a receipt from Spotify via Email 🙂

A pending charge is a part of your bank or credit card company’s authorization process. When you submit a payment, they place a temporary authorization on the funds.

If the transaction doesn’t successfully complete, no money will be taken and the charge will soon disappear. The time this takes can vary, depending on your bank/credit card company. For more information, contact your bank/credit card company.