Music stopped playing on my phone only

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Music stopped playing on my phone only

Cupdecha
Regular

Hi

I deleted my user data and cache from the settings of my xperia xz2 and since then my content doesn't play. I can open the player and browse the menus but as soon as I select any song the page is blank, sometines with a green spinning circle. I thought it might be buffering but it stays like that for as long as I leave it. 

 

I deleted and reinstalled the app. Same problem. I tried deleteing my user data and cache again. Same problem. I reset my enture phone and reinstalled. Same problem. Spotify content works through my hone sonos setup fine, so it must be device related. 

Any ideas? 

Cheers

Mark

Plan

Premium

Country

Uk 

Device

XZ2

Operating System

Android 10

 

4 Replies

Hubo
Spotify Star
Spotify Star

Hey Mark, help’s here!

 

Hmm, let’s try to get that fixed! — Could you try to use a different network connection? Also, make sure that you’re not using any VPNs or proxies. Let me know how you get on!

 

All the best,

Hubo

HuboSpotify Star
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Cupdecha
Regular
I tried it at work and same issue, so I don't think it is a firewall issue.
I did delete my user data and then the problem started. Has that corrupted it somehow?
Also, when I reset my phone it updated my android from 8 to 10. But I think the problem existed before that too...

Hubo
Spotify Star
Spotify Star

Hey,

 

Thanks for trying that! Let’s make sure all left-over files are removed, could you try a reinstall one more time with these steps: https://community.spotify.com/t5/FAQs/How-can-I-perform-a-clean-reinstall-of-the-app/ta-p/4746485? Let me know how you get on!


Thanks,

Hubo

HuboSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Cupdecha
Regular
Ok. That helped find the problem. My spotify data was on my sd card but when i tried to delete it it wouldn't, saying it was the wdong version of android.
Seems like it corrupted when the android upgrade occurred. I ejected my sd card and now it is working again.
Thanks for the support
Mark
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