Music

[epbird2002]

Ok so my family had a premium account, for years, Mum forgot to pay the bill so I created my own. Then Mum resubscribed, she sent me a link, I followed the instructions etc and then all my music was gone… help me please!!

Plan

Family/Premium

Country

Australia 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[MihailY]

Hey @epbird2002,

Thanks for reaching out.

It sounds like you've logged in a different account when accepting the invitation for Premium Family. Please try logging out and back in using a different email address or your Facebook/Google credentials. Once you've located the correct account containing your music, simply ask your mother to remove the other one from the Family plan and re-send you the invite.

We hope this helps!