My Daughters got kick out Family Plan

[Caritoflo]

My Daughters got kick out the family plan, she lives with me and should have no problem with her account, I tried to invite her back but it gives me back a message that the address does not match.

I have looked for a way to contact someone at Spotify but their is NO contact email or number to get help.

We live in El Salvador, San Salvador and all our devices are apple.

Please help me and give me light on this issue. My daughter is 16 and as you know being kick out of spotify is a big drama for her. Thank you!!!

[Daisy]

Hey @Caritoflo,

Welcome to the Community! Could you check out the steps given on this page? Make sure to check out 'Why was I removed from the Family Plan?' 

Let us know how you get on. Take care 🙂