My Spotify Premium has suddenly stopped working

[angelijn]

Any idea why ? I just come back from a trip abroad, and it asked me to reconnect, I could recall my password or it didn't (as often for login on Spotify) and so I had to reset my password and now it says I am Free, I got commercials. I have had Premium since many years. I am surprised/ Many thanks!

[jsannn]

Hi @angelijn

Not to worry, your Premium hasn’t disappeared - it sounds like you might’ve accidentally created a second account and signed into that one instead. I'd recommend checking out the FAQ page "Can I create multiple accounts?" here for more info.

Hope this helps!

[angelijn]

Hello, thanks but no. It is the same user name with numbers, I save my
login. And on Spotify I can still see my playlists. Though on my phone I
can not play them.

[jsannn]

I see that you posted on Premium for Family board. Is your subscription part of a family plan? In this case, can you check with the owner of the plan if your account is still in the list of members? If not, he needs to re-invite you back to the plan.

Otherwise, can you please check the receipts page and bank/PayPal statements to see if you have successfully made a payment for the month. If not, you can upgrade to Premium again.

[angelijn]

hello. thanks but no one is part of my account, it has always been me only.

[jsannn]

What about the last payment then. Was it sucessfull? Do you see the receipt for the last month?

[angelijn]

I have had no explanations on what happened. Nothing unusual but just my subscription stopped. I  was alone on it so it can not be anyone else. I just had to relaunch my subscription. I suspect, though, that it is because I changed country 1 year ago but no one explained me anything 😕