My brother keeps getting blocked from our Family Suscription

My brother keeps getting blocked from our Family Suscription

snappybynight

Plan

Family Premium

Country

Greece

 

My Question or Issue

I have invited my brother 2 consecutive times in our family account. When he verified our address a few days later, he got kicked out, and when I re-invited him, he can't join anymore. I invited him at another e-mail address as well, and it's denying that one too.

 

His e-mail address is *snip*

 

We're just using 3 spots out of all available, one for each sibling. It's a shame losing our premium status for no apparent reason every month.

 

Please fix that. Thank you.

 

Kind Regards,

Zach Dalakas

 

Reply
1 Reply

Maxim

Hey @snappybynight,

 

Please tell him to reach out to Support via one of the below ways so that they can manually confirm his address.

Contact form: https://support.spotify.com/contact-spotify-support/
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

MaximSpotify Star
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