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My cousin forgot to confirm the address and now can't use spotify anymore

My cousin forgot to confirm the address and now can't use spotify anymore

Hi there,

I sent an invitation to my cousin last month, but the email ended up arriving in the trash box in her email. She didn't see it, suddenly she got kicked out of the family plan. 

What do I need to do in order to let her access the premium features again?

 

I tried sending an invitation again, but the link she receives does not let her sign in.

Reply
1 Reply

Hey @arthurmmedeiros

 

Sorry to hear about this.

 

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

 

You may see an option to chat with support instead of email.

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

 

You can also:

• Tweet or message @SpotifyCares on Twitter

• Send a message to Spotify Cares on Facebook

MattSudaSpotify Star
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