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My family member cannot login to her user.

Solved!

My family member cannot login to her user.

Plan

Premium

Country

Sweden

 

Device

iPhone's different types

Operating System

iOS 10

 

My Question or Issue

I have three family members on my Premium account, they have had their users for around three years or more. Yesterday Spotify was down at least in Sweden. Today one of them cannot log in with her username. 

 

Thank you!

 

Reply

Accepted Solutions
Marked as solution

Hey @Ricocco78 @missqueen6 

 

You can check out this support article for help logging in if you're still having trouble after the March 8 issue:

 

https://support.spotify.com/article/account-doesnt-look-right/

MattSudaSpotify Star
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Note: I'm not a Spotify employee.

View solution in original post

3 Replies

Hey @missqueen6 ,

 

Welcome to the Community!

 

Can you let me know a little more about what’s happening exactly? Are they seeing any error message(s) when they try logging in? If so, which one(s)?

 

I’d love to see what I can suggest. Thanks 🙂

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

Bonjour
La panne a eu pour effet de délog les utilisateurs.
Il faut se re log avec son mail et password
Marked as solution

Hey @Ricocco78 @missqueen6 

 

You can check out this support article for help logging in if you're still having trouble after the March 8 issue:

 

https://support.spotify.com/article/account-doesnt-look-right/

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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