My family member cannot login to her user.

[missqueen6]

Plan

Premium

Country

Sweden

Device

iPhone's different types

Operating System

iOS 10

My Question or Issue

I have three family members on my Premium account, they have had their users for around three years or more. Yesterday Spotify was down at least in Sweden. Today one of them cannot log in with her username. 

Thank you!

[Maxim]

Hey @missqueen6 ,

Welcome to the Community!

Can you let me know a little more about what’s happening exactly? Are they seeing any error message(s) when they try logging in? If so, which one(s)?

I’d love to see what I can suggest. Thanks 🙂

[Ricocco78]

Bonjour
La panne a eu pour effet de délog les utilisateurs.
Il faut se re log avec son mail et password

[MattSuda · Accepted solution]

Hey @Ricocco78 @missqueen6 

You can check out this support article for help logging in if you're still having trouble after the March 8 issue:

https://support.spotify.com/article/account-doesnt-look-right/