My family members are having trouble with the address

[#1]

My family members are trying to access the family plan but it keeps saying the addresses don’t match when they are typing in the same thing as me

[Jofelida]

We have the same problem.....

2 can login, 2 not

[Rivesh]

I am having the same problem. My daughter moved back to my home from another country and now lives at the same address as me. She cannot join my family premiuim account as it keeps saying she does not stay at the same address. Her google and her location are all on and set as Singapore and same address as me. How do we resolve this?

[AlejaR]

Hey there folks,

Thanks for posting in the Community and welcome.

In this case, for starters, we recommend making sure your family members put the exact same address you added to your plan. You can double-check the address by going to your account page> Manage members. There on Your Address, you can check the address and copy it.

On another note, you could also recommend your relatives to try to join the plan using a different device from the one they've been using to see if they notice any difference. If that doesn't do the trick, they can also try to join from an incognito window, making sure the address is the exact same as you added.
 

@Rivesh, since you mentioned your daughter moved back from another country, it's possible that her region/country account setting is still that of the country she was in. Keep in mind that all the members of a family plan must have the same country/region on their accounts.

If she has a free account, she can change her settings by following these steps. If she has a Premium, she should cancel her plan and then, when her account is on free service, she can change the country/region settings.

Keep us in the loop!

[0606Kenneth]

I accidentally deleted my family member from my premium family account. I sent him the invitation link again. I copied and pasted the address from my Spotify account to him. He pasted the exact same address follow the link instructions but the page showed the address couldn’t find. What can I do?

[Maria]

Hey @0606Kenneth,

Thanks for joining the conversation!

Just to confirm, have you tried the steps mentioned earlier by @AlejaR? Such as checking with another device, using an incognito window, or another network (if possible), etc.

Should the issue persist, could you try updating the registered address and then send out a new invite to your family member to see if you notice any difference? If your address doesn’t autocomplete, enter the entire address and then select Find. If you still can’t find it, you can select your building, street name, or a close public space/building. Just don’t use someone else’s address.

Let us know how you get on!

[Jofelida]

Hi,

i have now tried via incognito browserside also other handy, always says, that we dont have the same adresses.....

(copied&pasted adress)....

[user-removed]

Plan

Free/Premium

Country

India

Device

Iphone 15 plus

Operating System

(iOS 18)

My Question or Issue

My family has subscribed to Premium Family, but I'm having trouble completing the location verification, even though the location is the same.

[26864614]

I accidentally deleted my family member from my premium family account. I sent him the invitation link again. I copied and pasted the address from my Spotify account to him. He pasted the exact same address follow the link instructions but the page showed can’t join this plan try another premium plan , please help me 

[EduardoCov]

I can't also joim to the family invitation link, and we have been in the same plan for almost 7 years. We've tried all the options you mentioned but nothing worked. What can we do?

[0704vicky]

I am having the same issue. I can't access my family's account because the "address doesn't match" but I really copy-paste it every time. I have a free account and my location is set in the same country. I already tried with different devices, browsers and incognito windows and it still doesn't work. What is left to try?

[Dessi]

Hey folks,

Sorry for the radio silence!

@0704vicky, since you've done some troubleshooting on your end already, it might be worth asking the plan owner to re-send you the invite, as well as to update the address on their account page beforehand as @Maria mentioned.

In case the issue persists and you've tried everything suggested in the thread already, it seems like this is something that has to be looked at backstage. As this might require sharing private info, it’s best if you message us directly through here.

Hope this helps.

[cynnamon_styxx]

<sensitive info removed>

The attachments show my account and my family members accounts address being exactly the same. 

 

<sensitive info removed>

This is the address it keeps suggesting (the zipcode says <sensitive info removed> not sure why it cut that off)

 This is the error it shows

Plan

Premium

Country

US

Device

(iPhone 15)

Operating System

(iOS 26)

My Question or Issue

I am trying to add a family member who is under the same household and who's accounts address matches mine completely. I have tried adding the family member multiple times and have reached out to spotify support and have done every trouble shooting they have said to do. Nothing is working. 

I send the email invite to my family member, they click it, verify that it's the right account, put in the address as it's listed on both of our accounts. Spotify suggests an address that it won't allow my family member to deny, it makes them click it or it won't go forward. But then it gives an error saying the address doesn't match what's on either profile. What do I do? Has anyone encountered this? The spotify AI is infuriating me, it's just talking in circles. 

Please see the attached images above this