My family premium account is not working anymore

[Alayamamalove]

Hi, all of a sudden my Spotify account is not able to play any music? My playlists are still visible, but when I wish to play anything it says I have to go premium. I’m part of a Family plan with my husband, my brother and my sister, they still have acces? Could you please let me know? Thank you! Love alaya

[vinjski]

Hey!

It would be best to contact customer service, via their contact form here. So they would be able to look into it.

Like if this helps or click Accept Solution!

Have a good one 🙂