My father can't join the family subscription

[LouisBraeunig]

My father can't join the family subscription plan even after trying it multiple times now. 

He has the same physical adress as I have and he always gets the notification that he's unable to join after filling in his personal information. 

How can this be fixed? 

[Billy-J]

Hey @LouisBraeunig, I'll be happy to help here.

Could you try sending your father another invite? If that doesn't help, try sending him one using a different browser or incognito mode. If you're still having trouble - let's try sending one more using a different email address (valid).

If none of the above helps, please send me a screenshot of what your father sees when he tries to join your Premium for Family plan.

Let me know how this goes 🙂