My wife cannot take on the invitation to Spotify Family

[Lentzl]

My wife was kicked out of our Family subscription because of the missing adress.

Now she cannot accept my new invitation.

What should I do?

[Daisy]

Hey @Lentzl.

Thanks for reaching out.

Sorry to hear your wife can't join the Premium for Family plan. Let's see what we can do! Here are some things to check first:

• If she's accepting the invite on the same device it was sent from, make sure the owner who sent the invite has logged out of their account page first.
• If she didn’t receive an email with the link, be sure to check your junk/spam folders.

We suggest you check out this page, especially the 'The invite isn't working' tab. This should help you out!

Let us know how you get on 🙂