Announcements

No Options to Manage Family Members

Solved!
Reply

No Options to Manage Family Members

noelseansmith
Casual Listener

Hi all,

 

I have a family account snf haves used four seats.  Now when I click on MANAGE PLAN in account overview, it does not show me any user info, and i cannot add an additional family member.

 

Thanks a lot 

Noel 

1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Re: No Options to Manage Family Members

noelseansmith
Casual Listener
Hi Billy

I just figured it out. Looks like i am owner but under a different email
profile.

Thanks for your help
Noel

View solution in original post

5 Replies

Re: No Options to Manage Family Members

Billy-J
Rock Star 24
Rock Star 24

Hey @noelseansmith, and welcome to the community.

Hope you’re doing great!

 

Could you try logging out/in of your Spotify account? If that doesn’t help, please make sure that you’re the owner of the Premium for Family, and let me know if you see an error message when you try to manage your members.

 

Let me know how this goes 🙂

Billy-JRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: No Options to Manage Family Members

noelseansmith
Casual Listener

Hi Billy,

 

Thanks loads for helping. 

 

I did log out and also tried both desktop and iPhone.   I think the problem may be associated with somthing I did. As far as I can recall, I as owner also assigned myself as a family member.  There are no error messages (See attached) 

 

Thanks again

Noel 

 

 

 

 

spot.png

Re: No Options to Manage Family Members

Billy-J
Rock Star 24
Rock Star 24

Hey @noelseansmith.

 

It seems like you're a member of the Premium for Family. Do you remember if you were invited to the plan?

 

Keep me updated 🙂

Billy-JRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Solution!

Re: No Options to Manage Family Members

noelseansmith
Casual Listener
Hi Billy

I just figured it out. Looks like i am owner but under a different email
profile.

Thanks for your help
Noel

View solution in original post

Re: No Options to Manage Family Members

Billy-J
Rock Star 24
Rock Star 24

Hey @noelseansmith.

 

You're very welcome! If you need any more help with anything else, you can always reply here or start up a new thread and the community will be more than happy to help you.

 

Have a great week ahead 🙂 

Billy-JRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
SUGGESTED POSTS