No Options to Manage Family Members

[noelseansmith]

Hi all,

I have a family account snf haves used four seats.  Now when I click on MANAGE PLAN in account overview, it does not show me any user info, and i cannot add an additional family member.

Thanks a lot 

Noel 

[Billy-J]

Hey @noelseansmith, and welcome to the community.

Hope you’re doing great!

Could you try logging out/in of your Spotify account? If that doesn’t help, please make sure that you’re the owner of the Premium for Family, and let me know if you see an error message when you try to manage your members.

Let me know how this goes 🙂

[noelseansmith]

Hi Billy,

Thanks loads for helping. 

I did log out and also tried both desktop and iPhone.   I think the problem may be associated with somthing I did. As far as I can recall, I as owner also assigned myself as a family member.  There are no error messages (See attached) 

Thanks again

Noel 

[Billy-J]

Hey @noelseansmith.

It seems like you're a member of the Premium for Family. Do you remember if you were invited to the plan?

Keep me updated 🙂

[noelseansmith · Accepted solution]

Hi Billy

I just figured it out. Looks like i am owner but under a different email
profile.

Thanks for your help
Noel

[Billy-J]

Hey @noelseansmith.

You're very welcome! If you need any more help with anything else, you can always reply here or start up a new thread and the community will be more than happy to help you.

Have a great week ahead 🙂