No lossless option

[niknak82]

Plan

Family/Premium

Country

UK 

Device

S24 Ultra, Windows 11 Desktop, Fiio M11+

Operating System

Android 15

Windows 11

Android 10

My Question or Issue

I don't have the new Lossless option on any of my devices.  App has been updated to the latest on all, still not there. 

Your own AI help System said it should be on Family Premium yet I am not seeing it.

Yes I am looking in the right place, where you change the quality,  the highest I have is 'Very High' which is  not new. 

[brianlincol]

PLEASE, WE WANT LOSSLESS AUDIO QUALITY IN SOUTH AMERICAN COUNTRIES like Peru, Argentina, Chile, etc. It feels truly DISRESPECTFUL to always keep excluding us from features that are already standard elsewhere. We deserve the same listening experience as any other region.

[jgofk90]

Plan

Premium

Country

Korea

Device

JBL l42ms

Operating System

Android, Windows 10)

My Question or Issue

Does the JBL l42ms speaker support Spotify Connect lossless sound quality?
I'm currently using a speaker, but I can't use lossless sound quality yet

[ang_ars]

Aun no ha llegado a Chile deberia llegar en este mes no es asi o eeberia tener mas paciencia?

[Pptryb]

Please advice if and when I can expect loosless Spotify at NAD AMP 2

[Pptryb]

NAD AMP 1 I mean

[JhorgeP]

Already NOVEMBER and option nowhere to be found on any of my devices. 

[Bigalzo]

Thanks for all the information so far. I have the lossless option on my Premium Family account. Yay. My question is will I keep lossless if I switch to Basic family package? TIA

[LuisK1631]

Buenas tardes:

Tengo una consulta para hacerles. Vivo en Argentina y tengo la versión de Spotify para Windows (64 bits) - 1.2.75.510.g8f748905. No me aparece la opción sin perdidas en la "Preferencias" - "Calidad del audio". Necesito saber como puedo solucionar el problema. Gracias!

 

[brianlincol]

No está disponible en LATAM y parece no haber planes para que lo esté en un futuro cercano. Hay que seguir insistiendo en redes!!!

[Jason35]

Plan

Premium

Country

Egypt

Device

Honor Magic 6

Operating System

Android 14/Windows 11

My Question or Issue

Hi everyone,

I’ve recently encountered an issue where I no longer see the option for lossless audio in the quality settings of Spotify. My app is updated to the latest version, but despite this, I’m unable to find the lossless music option either on the mobile app or the desktop player.

I’ve tried logging out and logging back in, as well as reinstalling the app, but the issue persists. Has anyone else experienced this? Any suggestions on how to fix it?

Thanks in advance for any help!

[Tchikovani]

What about in our account that is based in the Philippines? Im currently travelling in the US and do not see the lossless option

[dpm1028]

Spotify's Lossless quality is 24-bit/44.1 kHz.  True Hi Res Lossless is 24-bit/96 kHz to  24-bit/192 kHz.  Will Spotify offer the Hi Res option?

[k6e71jk9k70ca0rqgirf]

I currently have a Premium (old version) and would like to have Lossless Quality available without all the extras. I am a single user and have no use for the add on features. What can I do to achieve this?

Country

South Africa

Device

Dell Laptop and Honor 400 smartphone

Operating System

Windows 10 and Android

My Question or Issue

Getting Lossless Playback Music Quality without any other features on Premium Platinum

[OliverRC]

The mind truly boggles as to how Spotify makes decisions. 

Despite the communication from Spotify which said that lossless streaming would fall as part of our existing subscription they introduced a new more expensive and more limited "Premium Platinum" subscription.

This is so frustrating as a customer on a number of levels:

1. This subscription is not worldwide (I think they knew they'd never get away with it in large markets like the US / UK , etc)

2. Does not align with the messaging about how it would be included in existing subscriptions

3. They are not really offering bit-perfect lossless. The offering is arguably worse than Tidal and Qobuz who have had lossless for years.

4. The new subsciption is a downgrade in seats being offered. Premium Family offers 6 seats. Premium Platinum only offers 3 seats.

6. If you want to maintain 6 seats at the new rate, the cost jumps from R119.99 to R359.98, which is a 200% increase.

https://techcrunch.com/2025/11/13/spotify-introduces-a-premium-platinum-plan-with-lossless-access-in...

https://www.spotify.com/za-en/platinum

Why on earth would I do that when I can get either

* Tidal HiFi Plus for R109.99 a month with bit-perfect lossless and 6 seats

* Or Qobuz Studio Premier for ~R180 a month with bit-perfect lossless and MQA support and 6 seats

I just can't wrap my head around who is making these decisions at Spotify.

Really blows that once again Spotify treats certain markets like second class citizens and just how disappointing this whole lossless thing turned out.

[Larydoe]

We could have a discussion about market pricing or currency arbitrage, but I'll go with a simple comparison.

The Family Premium Plan costs $19.99 (R1773.74) while the Individual pricing is $11.99 (R1063.89). Your argument about pricing versus value is one that exists in the majority of markets Spotify represents. 

Tidal or Qobuz absolutely have better bitrate for their lossless music (we can pass on discussing if you're using bluetooth or which model phone since they all downgrade the source in some form unless you use the correct combination of equipment). They also don't have anywhere near the market capture that Spotify does. 

Not sure your complaint about pricing is going to gain traction dependent on the region. EU countries pay more and African/South American Nations substantially less than in the US. But I understand the economic rationale behind it, even if at times I'd rather not subsidize a "luxury good" in other regions simply because I'm in the US.

[OliverRC]

I think the shocker is not currency arbitrage but:

1. The creation of a new subscription tier despite the global comms that it would fall as part of the existing premium plan

2. The downgrading of 6 -> 3 seats. **bleep** I'd even be willing to pay if it didn't mean having to kick 3 members, create a second subscription and port half of the seats over.

3. The fact that the effective price increase (irrespective of currency arguments) is 200% for lossless for a family of 6.

I find it hard to take the opinion of someone in US seriously when you get lossless for free as part of you existing subscriptions and so essentially the option of lossless is no more than a radio button in the settings menu. 

I don't care about "gaining traction" just more an illustration of the experience as a customer.

Lets steer clear of comments about BT as the interest in lossless was for playback on hi-fi equipment that would (if implemented correctly) offer an improvement in audio quality.

It's fine, I just moved to Tidal at R69.99 for myself and will leave Spotify to "casual" listening and the remainder of the family members.

[Larydoe]

It's difficult to take seriously someone who uses the term "free" as a sticky add-on referring to Lossless. Given the price differentials by region, some could make a valid argument about Free-Rider Effect whereby the inflated subscription fees paid elsewhere allow the lower rates in your region. (As for "seats"? You obviously are not well versed in the nature of how subscription models have shifted or that the terms shift continually.)

Tidal would be R975 ($10.99) equivilent in my region. 

Do I get to whine about receiving the exact same services and pay a consider amount more simply due to being US based? R17730 per annum ($200) whereas you would pay R4320 ($48.50).

You are free to move services, like any other consumer. Your bias shows since you only consider the situation from your perspective and not that of others. (Plenty of people do not have the luxury of extra slack in their wages to pay for ANY Spotify.)

As Tidal scales I wouldn't be shocked to learn they adjust their pricing.

[jukeebug]

Plan

Premium Family

Country

USA

Device

iPhone 7

Operating System

iOS 15.8.4

My Question or Issue

I pulled out the phone I use as an iPod (more storage space & spotify) this morning and couldn’t access any of my downloads. I removed them and redownloaded but noticed they were in the wrong quality and the “lossless” option which has been there for a while in settings is gone now. I’ve updated the app and it’s still gone. Should I not have updated, did I just lose my lossless? Any help appreciated

[jukeebug]

My post was marked as solved and I’m a bit confused. The solution in this thread is to “wait” for lossless but I waited, got it, enjoyed it, and then it went away. I’m not asking when I’ll have access to lossless, I’m asking why it disappeared and if this means I’ll never get it again because the phone is too old. Thanks in advance for any replies

[HirenThakor]

Plan

/Premium

Country

India 

Device

MacBook Pro 

My Question or Issue

24-Bit Audio Unavailable in Spotify India

I’ve noticed that Spotify limits premium audio quality to 16-bit in India. I tested several 24-bit tracks that are available in other regions (such as Canada and the USA), but in India the maximum quality offered is only 16-bit. (From my testing) I believe this may be a strategic limitation to reduce network load due to the high volume of users in India.

if you can find single audio file that plays 24bit, please let me know!