Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

No me deja cambiar de canción

No me deja cambiar de canción

Ayer empecé a usar premium familiar y me aparece lo siguiente cada que quiero cambia si me deja descargar la música pero no me deja cambiar y ni conectado a internet ya cerré sesión y ni así si igual 😞
IMG_6338.PNG
Reply
1 Reply

Hey @JimSa ,

Apologies for the late reply, but maybe I can still help 🙂

 

You should look on the receipt you got sent to your email address. This should say the username that you subscribed to Spotify Premium with!
Try to log in with that account.
When you see a 10 digit number log in with Facebook!

 

 

Upgraded-not-Premium-twitter_support.png

 

This support site could be helpful too 🙂

Have a great day!

Luke

LukeSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts