Help Wizard

Step 1


No me deja unirme a un plan familiar

No me deja unirme a un plan familiar

Hola a todos, tenía un plan familiar y hace unos días nos eliminó a todos y no nos deja volver a ingresar, es el único plan en el que hemos estado, ayuda por favor


1 Reply

Hi there @aliciaduran,


Thanks for reaching out about this. Hope you don't mind us replying in English, as that's the official language of the Community!


Sorry to hear that you've been kicked out of the account like that. 


If you don't see your old profile picture and playlists, you might be logged in a different account by accident. If that's the case - check this article


If you're still on your old account, but can't see your Premium status, can you let us know if everyone was kicked out of the plan or just one of the members or the manager? We'll do our best to help.


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