Help Wizard

Step 1


No puedo configurar a mi familia en la cuenta familiar

No puedo configurar a mi familia en la cuenta familiar






(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)


tengo Problemas para configurar a mis familiares , les aparece que no se pueden conectar . Ellos estuvieron conectados por 1 mes


1 Reply

Hey @Johnny_camargob.


Thanks for posting about this in the Community - we hope you don't mind us replying to you in English 🙂


There are several reasons why your Family plan members got kicked out of the plan after a month, but usually it's because Spotify couldn't verify that they were in the same location as the owner, which is one of the requirements for having Premium for Family.


Don't worry though, this can easily be fixed - you just need to reach out to our Customer Support team here, who will be able to take a look at the accounts and see if there's anything that's preventing them from rejoining your Family plan.


Let us know how it goes! We'll be here in case you have any further questions 😉

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