No puedo entrar al plan familiar, aunque haya estado en el mismo

[Foforito]

Desde hace unos meses he estado en un mismo plan familiar y recientemente cuando se volvió a realizar el pago e intento unirme, me sale el error de "solo puedes unirte a un plan familiar cada 12 veces". El titular del plan sigue siendo el mismo y los demás sí pudieron entrar. ¿A qué se debe?

[MihailY]

Hey,

Thanks for reaching out. We hope you don't mind us replying in English.

Re-joining a Premium Family plan shouldn't be an issue provided that it was started in the same manager account and the plan owner didn't switch to a different subscription between the two Premium Family plans (old and new one).

We'd suggest reaching out to the Premium Family manager to make sure that the above 2 conditions are met. 

We hope this helps.

[Miliarang]

Hola tengo el mismo problema y a pesar de que varias personas hicimos lo mismo a una no le permite ingresar 

[Hoekschop82]

Hi, I just started a Family Premium. I invited my wife via e-mail and now she gets an error message when connecting her account.It says (in Dutch) "We konden niet bevestigen dat je samenwoont met de beheerder van dit Premium-abonnement. Je kunt over 12 maanden worden toegevoegd aan het abonnement van iemand anders."

How do we resolve this?

Thanks,

Conor

[OscarDC]

Hey @Miliarang,

Welcome to the Community and thank you for joining the conversation. Hope you don't mind me replying in English, as that's the official language of the Community!

If the issue keeps happening with just 1 user, and if they've checked the conditions mentioned by @MihailY previously, it's possible that the country registered on their account is mismatched with the one in the owner's account. So in this case, we'd recommend updating the country settings on their account to make sure it matches properly before trying again.

If the issue persists, we'd also recommend accepting the invite from a different device to see if it makes any difference. 

Hope this helps. We'll be on the lookout. 

[Hoekschop82]

We tried both suggestions but that didn't work. Now I have cancelled the Family Premium and my wife started a Duo Premium. However, I can't verify my adress it just says 'try later'. Is there somebody from Spotify that can help me connect my account to the Duo that my wife started?

[MihailY]

Hey @Hoekschop82,

Thanks for your reply.

If you've cancelled your Premium Family plan, you'll need to wait for it to expire and for your account to revert to free before you can join your wife's Premium Duo subscription. You can check the exact date on your account page.

We're here for you if you have any other questions regarding the process.