No puedo vincular mi familia a mi cuenta

[#1]

No puedo vincula a mi familia a mi cuenta me dice que la direccion es incorrecta y es la misma que registre, ya estoy desesperado si no funciona hoy cancelar mii compra URGENTEMENTE

[Yordan]

Hi there,

Welcome to the Community and thanks for reaching out1 We hope you don't mind us replying in English.

In order for your family to join your Family plan, they need to be located on the home address when they open the invite link and enter the exact same address you've entered (you can check it on your Family page).

You can also check if their Country matches yours. Your family can change their accounts' country settings by following the steps in this article.

Hope this clears things up. If you need additional assistance, feel free to check out the following support pages:

• Invite or remove Family plan members
• Address and verification for Family plan

Cheers!