Not able to login to family plan

[Vijay6]

• None of the below information is required. However, the more you provide the easier it will be for us to try and help.

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

My family plan manager was changed her logins so when he sent invites to join family plan it is give error that once every 12 months only can change family but actually the manager who taken premium was changes his account due to some issue but now other family members was not able to access that account 

[Billy-J]

Hey @Vijay6, thanks for reaching out to the Community!

If the member has received the plan limit alert, there isn’t anything that Spotify can manually do to remove or override that alert. The only solution would be for the member to create a new account and then transfer content from one account to another following these steps.

Hope this helps!