Not able to renew Family Plan

[Kelfinn]

I have tried different cards and none are working, all I get is a mesage, that there was not enough money, as a SMS, and on the website, it simply says that it can be done.

I have double-checked the cards in question and they have credit.

Plan

Premium for Family

Country

Device

(PC/PS4/Moto G5s)

Operating System

( Android Oreo, Windows 10,PS4)

My Question or Issue

 What can be done, to renew the Premium account, as I dont want to loose my 2+ years of subscription.

Thanks in advance.

[Brunelicia]

Hi there,

Can you please share the exact error message?

Thanks 🙂

[Kelfinn]

Hi,

This is what I initially get:

[image: image.png]

Once, I update my payment details, I get this:

[image: image.png]

And then I try with a different card, and the same error, now please take
into account, that I have been paying with any of these cards previously
with no issues and they have balance on them.

Thanks in advance

[Brunelicia]

I'm sorry but I can't see the images, can you try uploading them again? Thank you ^^