Help Wizard

Step 1


Not able to renew Family Plan

Not able to renew Family Plan

I have tried different cards and none are working, all I get is a mesage, that there was not enough money, as a SMS, and on the website, it simply says that it can be done.


I have double-checked the cards in question and they have credit.



Premium for Family




(PC/PS4/Moto G5s)

Operating System

( Android Oreo, Windows 10,PS4)


My Question or Issue

 What can be done, to renew the Premium account, as I dont want to loose my 2+ years of subscription.


Thanks in advance.

3 Replies

Hi there,


Can you please share the exact error message?


Thanks 🙂


This is what I initially get:

[image: image.png]

Once, I update my payment details, I get this:

[image: image.png]

And then I try with a different card, and the same error, now please take
into account, that I have been paying with any of these cards previously
with no issues and they have balance on them.

Thanks in advance

I'm sorry but I can't see the images, can you try uploading them again? Thank you ^^

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