Help Wizard

Step 1


Not able to sign in after invitation

Not able to sign in after invitation






(iPhone 7)

Operating System

(iOS 12.2)


My Question or Issue

Since this afternoon, all family members have been deleted from the family plan for any reason. Maybe a spotify update? However, tried to invite them again. Mail sent and received on the other side but family members are not allowed to enter the account. What can I do?

1 Reply

Hi @bike-instructor, welcome to the community!


I guess it's not relate to the update. Th thing is that sometimes the information once given to Spotify (regarding the users’ addresses) don’t match the ones they have. The data might be incorrect, incomplete or outdated, hence the removal of some users.


In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.


There are a few ways to contact them.


Another great way is to reach Spotify via Facebook support. Shoot them a message here: Spotify Cares.


When you message them, inform all the e-mail addresses on the plan.


Let me know if this helps!

BittencourtSpotify Star
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