Help Wizard

Step 1


Not sure about my postal code

Not sure about my postal code


I think I entered a wrong postal code. It has a 57 in it but I think I typed 75. Can I check it somehow if not edit or ask one of the staff to edit it for me?

3 Replies

Hey @, welcome to the Community.

Hope you're doing great!

Could you check this help article for more info about changing postal codes on Family accounts: address/ ?


To learn how to transfer everything to a new account this Spotify Answer could come to helps:


Also, make sure to check out Spotify's refund policy to see if you're eligible for a refund: 


Let me know how that goes 🙂

Can I check it first before I make a new account?

All links are broken, removed space at first and worked but rest are broken.

Hey @Sylend,


Here are the links:

  • For information about changing address, check here.
  • For information on how to transfer music, check here.
  • You'll find more info about Spotify's refund policy here.

Hope that helps 🙂

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