On Family Subscriptions but showing as free account

[neo2025]

Plan

Premium

Country
Australia

Device

Samsung Galaxy Note 8, Desktop and Web app, Xbox App, Foxtel App, Macbook Pro. iPad 
Operating System

iOS 12, Android Pie, Windows 10, mac os 10.14

My Question or Issue

I have been on paid Family Subscription for 3 years.
Last week was fine - this week when looking to claim free Google Mini it now says frre. Receipt 27667061218074-1-49 paid on 2nd April says Family Plan sub-account. I can attach a copy of receipt to an admin if rquested.
Please advise what has happened.

[Robert_W]

Hi @neo2025 ,

It may be possible that you have two accounts - your family one, and a free one.

In order to check for this please take a look here:

https://support.spotify.com/account_payment_help/payment_help/i-pay-for-premium-why-am-i-on-free/

Thanks.