Announcements

Only Premium Family - renewal

Only Premium Family - renewal

Plan

Premium

Country

 Singapore

Device

iPhone and Galaxy

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 My credit card expired so I went to renew my premium account but it says I can only get a Premium FAMILY account. Why can I not just get the Single account?

Screenshot_20181208-114458_Chrome.jpg
Reply
1 Reply

Hey there @aliceishiix,

 

Thanks for posting and welcome to the Community!

 

First, we'd recommend following the steps provided here to update your payment details. If that doesn't do the trick, we'd suggest giving it a try in an incognito or private window in your browser, or in a different device. 

 

Let us know how you get on 🙂

KaterinaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself! 

Suggested posts