Paid for Premium Family - but it's just showing as Premium

[kalkiwinter]

My premium family account expired (I guess) so I signed up again, but when I go to add family members, per the instructions, and I click on "Premium for Family" on the left sidebar, I'm just taken back to the Premium for Family offer page (i.e. it's still trying to seel it to me).  Can't see a way to tell if I've actually got Premium for Family (though I purchased through that offer page).  Super frustrated. 

[Katerina]

Hey there @kalkiwinter,

Thanks for posting and welcome to the community.

In this case, we'd recommend logging into your account in an incognito or private window in your browser and see if the issue persists. 

If that doesn't do the trick, let us know and we'll be happy to troubleshoot this further 🙂