Paid for Spotify Family - "Try Later" error message when a family member tries to join

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Paid for Spotify Family - "Try Later" error message when a family member tries to join

mishmash04
Music Fan

Plan

Premium

Country - India

 

Device - Mac, iPhone, iPad

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

When my family members click on the link to join family, after entering the address (no address errors0, we just get a message saying "Try Later". This is going on for many hours.

 

8 Replies

mishmash04
Music Fan
Hey Spotify - prompt at taking money. not prompt at replying???????

Eni
Moderator
Moderator

Hi @mishmash04

 

Thanks for reaching out about this here in the Community.

 

Could you ask them to try accepting the invite again from an incognito window and a different device?

 

If that doesn't do the trick, we suggest using a different internet connection to check if that makes the difference. 

 

Keep us posted on how it goes.

EniModerator
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mishmash04
Music Fan
We tried all that including using the mobile (not wifi) network. If Spotify had the sense to at least say what the error is we can fix what wring we are doing. All it says is "Try Later”. Is this customer service and user experience? Shame on Spotify.

Alex
Moderator
Moderator

Hey @mishmash04,


Thanks for the reply.

 

We understand you're frustrated, however as forum moderators we don't have access to your account and we can only troubleshot remotely, and offer suggestions which other users have reported as working for similar issues.

 

Please make sure that the user user joining the Family plan, is logged out of both the app and the Spotify account website before accepting the invitation. Also, make sure that the address is entered correctly, it's best to copy it from the owner account.

 

If that doesn't work, let us know exactly when you're receiving the error message, and share a screenshot so we can have a look at what you're seeing on your end.

 

Cheers.

 

 

AlexModerator
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mishmash04
Music Fan
Thanks for your help.
My issue is the very poor UX Design of Spotify where the error message just says “Try Later”.
How is this helpful in any way?
As regards the address - as I mentioned there is no address error. In any case the addresses are identical.

Spotify has to have one of the worst UX ever experienced. Even my neighbourhood grocery store app has a better UX and Customer Service attitude.

Ultimately it is the attitude that counts and Spotify scores 0/10.

Jeremy
Moderator
Moderator

Hi there @mishmash04,

 

Thank you for your reply and feedback.

 

We’re constantly aiming to improve our features. We'll pass on your feedback.

 

Can you confirm if you were successful in adding your family members, or if you still getting the same error?

We'll keep an eye out for your reply.

 

Take care!

JeremyModerator
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salchoman
Casual Listener
Hey there!

I'm having this very same problem. I've tried accepting the invite from different devices on both clean and old sessions but the issue persists. All I see is 'There was a problem. Please try again later'. I know the address is being checked correctly because I get a different error message if I intentionally type a wrong address!

Happy to give provide any diagnostics, if that helps. Any ideas?

salchoman
Casual Listener
For anyone having this same issue: I've managed to get around this by cancelling my Premium plan and joining via the invite link from a free account. Yay!!
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