Paying for Premium For Family, Not Receiving Premium For Family

[iamayar]

Premium for Family

USA

Device

(iPhone, LG, MacBook Pro, HP Laptop)

Operating System

IOS, OSX, Android, Windows 10

(iOS 10, Android Oreo, Windows 10,etc.)

I upgraded from Premium to Premium for Family. The "invite" to the family member doesn't look like it is described in the instructions- no place to enter home address, so she isn't signed up- still on her Free membership with limited functionality and a plethora of annoying advertising. I am not amused.

[Billy-J]

Hey there @iamayar, thanks for reaching out to the Community!

Could you try sending another invite using a different browser or private window? If you're not sure how to send an invite, follow these steps. 

If that doesn't help, can you reply here with a screenshot of what you're seeing exactly? Make sure to hide sensitive information when posting to the Community.

Let me know how this goes!