Paying for spotify family but its stopped working

[Rach1214]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I have had spotify family for about a year without problems. Now when my partner is listening to music and I try and play something on my phone it asks if I want to swap who's listening. 

I'm not sure why this is happening or what to do.

Any help would be great 🙂 

[Billy-J]

Hey @Rach1214, thanks for reaching out to the Community!

I’ll be happy to help you and check this out.

Could you and your partner on both devices to go Settings in the Spotify app (gear icon) > Account and let me know if the Username matches on both devices? 

If they match, make sure that your partner is added as a member to your account. You can always manage this here. 

Let me know how this goes!