Payment Creditcard

[TinaM8]

 I had a family premium account. Because i got a new creditcard with a new expiry date I had to refresh my card informations. But it did not work, now i have no account any more and I wanted to start again with family premium, because thats what the help site recommends. But my card is still not working. I checked with my bank, there is everything fine and I am logged in in the right country. But it doesn't work.

What can I do?

Where can I find help for my problem?

[Katerina]

Hey there @TinaM8,

Thanks for posting and welcome to the Community!

We'd recommend first following the steps below in an incognito or private window in your browser: 

1. Log in to your account page. 
2. Select Subscription in the menu on the left. 
3. Under Payment method, click UPDATE.
4. Choose your payment method at the top and fill in the details. 
5. Click CHANGE PAYMENT DETAILS to confirm.

Keep in mind that the changes will take effect on your next billing date.

If that doesn't do the trick, we'd suggest checking this support site article for more steps.

Let us know how you get on 🙂