Payment for premium keeps on failing?

[#1]

It does not provide me with different payment methods to choose from, only displays the page where I need to fill in my card details, as soon as I say buy now, the payment fails. Been waiting a day as well to see if it's not the connection or something. Please assist.

[Alex]

Hi there,

Thanks for reaching out about this in the Community!

In different countries different payment methods are available, so you might not always see multiple payment options.

I'd suggest trying to subscribe from an incognito browser window, to avoid possible issues caused by cache and cookies. Sometimes there is some server latency or maintenance, so it's a good idea to wait a couple of days and try again.

Hope this helps 🙂