Payment method

Payment method






iPhone 7

My Question or Issue

When I try to pay for the family plan subscribtion with the credit/debit option, it keeps redirecting me to the mobile payment version but when I change my spotify country to another country, suddenly the credit/debit option appears. And when I change it back to Malaysia, it redirects me back to the mobile payment option.


Would appreciate it if you guys could offer a solution to this problem. 

1 Reply

Hey @ariannalow


Help’s here!


If you aren't able to use your card as a payment method for your subscription it's possible you've encountered an issue that we're currently investigating. Take a look at this thread and add your vote by clicking on the +VOTE button. Make sure you follow the steps under Status Update as well. 


It'll also be useful to Subscribe in the three-dots menu at the top right corner next to the title. That'll make sure you stay up-to-date with any relevant updates about this.


Hope this helps. Let us know if you have any questions.

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