Help Wizard

Step 1


Payment problem - then unable to restore family account

Payment problem - then unable to restore family account







Operating System



My Question or Issue

I had a payment card block and my family account was suspended. I fixed the card and went thro' the card update procedure in my spotify account. However it reinstated me to personal premium, not family. I changed my plan to Family again. it hasn't remembered any family members. it's asking for my address which it's address finder can't locate properly. I just wanted to continue as before! do I have to register my family members all over again?

1 Reply

Hey @johnagio ,


Thanks for coming to the Community. 🙂


If your address doesn't autocomplete, enter the entire address, then select Find.


If you still can’t find it, select your building, street name, or a close public space or building. Just don't use someone else's address.


When a Premium Family plan has ended, all members are removed from the plan. When you start a Premium Family plan again, you, unfortunately, do need to invite all of the members again.


Hope this clears things up!


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