Payment

[leonelrojas1]

Hi:

I’m trying to pay may debt an return to my New Family plan but the Spotify platform won’t charge my cards
I've been trying with different payment methods but nothing happen.

Might you help me?
Thanks in advance

[OscarDC]

Hey @leonelrojas1,

Thank you for reaching out to the Community. We moved your post from Chats to the help boards as its content fits better here.

When the system is not registering the card, it’s possible that the card doesn’t meet all the requirements for the transaction to be completed. First, we’d recommend taking a look at this article to check if we’ve already covered all basic scenarios.  

If so, and the issue persists, we’d suggest trying it on a different device, from an incognito/private window or even from a different Wi-Fi network to see if it makes any difference.

Lastly, if the card is not getting registered still, it could be related to a blockage or payment limitation in your account. In this case, since we don’t have access to users accounts in the Community; we’d recommend contacting our Customer Support directly so they can check the account and look for any restrictions.

Hope this helps. If anything else comes up, don’t hesitate to ask.