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People can't join my Spotify Family Account with error message - You need t

People can't join my Spotify Family Account with error message - You need t

We moved a year ago and I changed my country a few days ago - now my spouse can't join the premium plan anymore because it says she's trying from a different country.

I tried the solutions given in other posts - like changing browser and trying with Private mode - but nothing works.

@Spotify - Could you please do something about it ?

Thank you,
Best regards
Reply
1 Reply

Hey there,

 

Thanks for reaching out.

 

If you're on a paid plan and have updated your payment method to one that's been issued in your new country, then please keep in mind that the changes will take effect from your next billing date. 🙂

 

Let me know if you have any other questions.

MaximSpotify Star
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