Persistent country error when adding my daughter to our premium family account

[Mike192]

Plan

Premium Family

Country

France 

Device

(iPhone 11)

Operating System

(iOS 15.5)

My Question or Issue

I have send both my wife and daughter a family invitation. My wife has successfully managed to enter the family account, but no matter how hard we try with my daughters iPhone, we keep getting the "You need to live at the same address" message. 

We've tried all the suggestions given in the Spotify Support Community, we have tried to set the browser to the private setting, we have tried several different sim-cards, we have tried our wifi network.

I'm all out of options and patience.

What do we have to do to get my daughter to listen to Spotify as we have paid for?!!

[Kiril]

Hey @Mike192,

Thanks for posting in the Community!

We understand that you're having hard times inviting your daughter to your Family plan subscription. Let's try to help out here. Please keep in mind that if the account you're trying to invite was previously created in a different region/country this might be causing issues at the moment. It might be a good idea to double check and update those settings for her account and you can read more about it here. 

If the region and country are matching, then make sure you're not having issues with the verification of your home address. As the Family Plan manager you can always check or update your Address settings in your account page. And for the verification of members, you can find more information here. 

Hope you find this useful. Keep us posted if you still need more help.

[AleLitovsky]

I am having the same problem. I bought a premium family account 2 days ago, but can't invite my kids to it, because I get the message that they "need to live at the same address". 

I created the account in the UK, but now we live in Denmark. However, I am not being able to change my own address to Denmark in my profile... which is very frustrating. It seems like a flaw in the set up that I cannot update my own country information. 

I don't seem to get it to work.  Please help, otherwise I'll just have to give up the plan altogether. 

[Eni]

Hey there @AleLitovsky, 

Thanks for reaching out about this here in the Community. 

In order to change your account's country settings to the country you're currently living in, you need to change your payment method to one issued in the same country where you're currently living, by following the steps in this article. Keep in mind that the country change will take place in your next billing date.

If you have any questions or need a hand with anything else, the Community is here for you.