Plan Premium Familiar Las direcciones no coinciden

[davidcastillo]

Plan

Free/Premium

Country

Chile

Device

Samsung Galaxy 9

Operating System

Android

My Question or Issue

Hola.

Envié una invitación a mi hija para incluirla en mi Plan Premium Familiar, ya que tengo 3 cupos disponibles, pero al ingresar ella al link de la invitación, luego de ingresar la misma dirección que tengo en mi perfil de Plan Premium Familiar y estando ambos físicamente en esa dirección (mi casa), le sale un mensaje que indica que "Las direcciones no coinciden".

[Billy-J]

Hi there @davidcastillo, thanks for reaching out to the Community! I hope you don't mind me replying in English.

First, make sure that your daughter is at the same physical address as you at the time of sign-up. Once that's the case, you can send her another invite following these steps. Then, ask her to open the invite link using a different browser or private window.

Let me know how this goes!

[Eni]

Hey there @davidcastillo, 

Thanks for getting in touch about this and welcome to the Community! Hope you don't mind a reply in English as it's the official language of the Community. 

First up, make sure that your account and your daughter's account have the same country set and that this matches with the address given. You can check this by heading to your Account page. Then, make sure the address is entered exactly as it is on your account. Even small differences may cause the verification to fail. 

If the issue persists, please provide a screenshot of the exact error, making sure of course that your address is not visible. You can attach it to your next response by using the Insert image option in the post editor. 

Let us know how it goes.