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Plan Premium Familiar Las direcciones no coinciden

Plan Premium Familiar Las direcciones no coinciden

Plan

Free/Premium

Country

Chile

Device

Samsung Galaxy 9

Operating System

Android

 

My Question or Issue

Hola.

Envié una invitación a mi hija para incluirla en mi Plan Premium Familiar, ya que tengo 3 cupos disponibles, pero al ingresar ella al link de la invitación, luego de ingresar la misma dirección que tengo en mi perfil de Plan Premium Familiar y estando ambos físicamente en esa dirección (mi casa), le sale un mensaje que indica que "Las direcciones no coinciden".

Screenshot_20230919-002703_Samsung Internet.jpg
Reply
6 Replies

Hi there @davidcastillo, thanks for reaching out to the Community! I hope you don't mind me replying in English.


First, make sure that your daughter is at the same physical address as you at the time of sign-up. Once that's the case, you can send her another invite following these steps. Then, ask her to open the invite link using a different browser or private window.

 

Let me know how this goes!

Billy-JSpotify Star
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Hola, el problema persiste. Abrí mi sesión Spotify Premium Familiar en browser Microsoft Edge en modo "Incógnito" y envié el link de invitación a mi hija. Ambos verificamos que tenemos configurada el mismo País (Chile) y ambos estamos físicamente en la misma dirección que tengo configurado en mi perfil (la dirección de nuestra casa). Mi hija copió el link de invitación y lo abrió en Google Crome (diferente browser) e ingresó la misma dirección, exactamente la misma que tengo en mi perfil. Luego seleccionó "Encontrar dirección" y le detectó correctamente la dirección, con la única diferencia que la dirección detectada incluye el número de correo postal a código ZIP. Finalmente, al confirmar, sale el mensaje "Las direcciones no coinciden".

Eu também estou com o mesmo problema. Minha filha não consegue ativar o meu convite.  O Spotify continua dizendo que não estamos no mesmo local, sendo que estamos um ao lado do outro.

Hi there @davidcastillo, @frmeira

 

Thanks for reaching out. If when the address is autocompleted, it's changed to something different from what is on the owner account, such as having a ZIP code added, one workaround is to change the address on the owner account to whatever the autocomplete is. That way, both addresses will match and the invite should work.

 

Hope this helps.

JoanModerator
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Obrigado, mas já fiz de tudo e não consigo. Continua informando que não moramos no mesmo endereço. Alguém sabe dizer se existe algum email ou telefone para reportar essa situação? Caso contrário vou mesmo cancelar a assinatura. Obrigado!

Hi @frmeira,

 

Thanks for the reply. 

 

What's the exact error you get? If it says the user is trying to join from a different country, then one of your accounts has the wrong country set. This needs to be the same across all accounts and match the address in the Family plan in order for the invites to work. Check your respective account pages and then, if necessary, update the countries as shown here

 

Hope this helps.


 

JoanModerator
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