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Plan familiar: eliminan familiares confirmados

Plan familiar: eliminan familiares confirmados

Han eliminado más de 5 veces a mis familiares aún cuando la cuenta es confirmada y la dirección es la misma, cada mes los borran. Esta situación lleva mucho ver tiempo y no hay ninguna respuesta ante el problema.

Plan

Familiar Premium

Country

 México 

Reply
1 Reply

Hola @lafilledubois, thanks for writing!

 

I hope you don't mind my reply in English.

 

Sometimes the information once given to Spotify (regarding the users’ addresses) don’t match the ones they have. The data might be incorrect, incomplete or outdated, hence the removal of some users.

 

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

 

If you have a Twitter account, just send them a Direct Message @SpotifyCares.

 

You can also use the Facebook support. Shoot them a message here: Spotify Cares.

 

When you message them, inform all the e-mail addresses on the plan.

 

Let me know if this helps!

 

BittencourtSpotify Star
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