Plan member cant access premium benefits

[Emilos]

Hi there,

My daughter is a plan member in my family group. But she cant access the premium benefits.

On her spotify app on her iPhone SE the app states that she has only a free account!?

I've deleted her app twice, and added her back twice with the same result both times.

How to fix this issue? 

[Lyubka · Accepted solution]

Hey @Emilos,

Thank you for reaching out here in the Community.

Could you please let us know if your daughter tried to log out > restart her device > log back in? 

It's also possible that she has 2 accounts with us. We'd suggest to take a look at this page to see what you can do to locate her second account.
 

If the above is not the case, we can recommend to check if you've successfully completed the invitation process and the address verification. In order to do that, your daughter needs to go to her account page and check if she'll see Premium Family under Your Plan. If that's not what she's seeing, it means that her account might be still on free. In this case, the family plan owner needs to send the invitation link again and she should complete the aforementioned processes. 

More info about Premium Family plans can also be found here.

Hope this helps. If you have any questions or need anything else, the Community is here for you.

[Emilos]

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@Lyubka wrote:

Could you please let us know if your daughter tried to log out > restart her device > log back in? 

We made a new user, and had the same problem again!

But your solution worked!! 

Thanks for your help!! 

[Lyubka]

Hey @Emilos,

Thank you for your reply and confirmation.

We're glad to hear that everything works as it should for you. 

If you ever have any other questions in the future, feel free to post in the Community again.