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Preium for family but missing

Preium for family but missing

Hello,
  I am the member of Preium for family. I subscribed and entered in the interface successfully about one month ago. And I can listen to the music by my cellphone whose system is Android. But today, I found that my interface shows that "Spotify Free" not "Spotify Preium". I typed the code again and agian but information saied there is fault and I could use preium for family. Any solutions can fix it?
Thank you a lot.

Reply
1 Reply

Hi, @DorisChang!

 

Welcome to the Spotify Community.

 

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.

 

You can also use our Contact Form to get email support.

 
Don't hesitate to create a new thread if you need us again.

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