Premium Family Account Owner problem

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Premium Family Account Owner problem

janoslav
Newbie

 

Plan

Premium

Country

 Ireland

 

My Question or Issue

I'm trying to invite another family member to my family account, but i keep getting "please refer to the Premium for Family owner to manage your plan."  But I am the owner that's the problem.

I tried logging out of all devices, changed my password, logged in from a private window but still get the same issue.

Any other solution please?

THanks

 

1 Reply

Katerina
Moderator
Moderator

Hey there @janoslav,

 

Thanks for posting about this in the Community!

 

We'd first recommend double-checking the status of your Premium for Family plan. To do so, make sure to follow the steps below:

  1. Open an incognito or private window in your browser. 
  2. Log in to your Spotify account.
  3. Head here.

If you're showing up as a member of the plan instead of the owner, it's possible that you joined the plan as a member by mistake. This would explain why you're seeing this error message. 

 

Let us know how that goes or if you need more help 🙂

KaterinaModerator
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