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Premium Family Not Registering

Premium Family Not Registering

Paid for 1 year of Family premium. Got a receipt for $119.88. Still don't have access to family. Account is still showing that I will be charged $9.99 For regular premium.

Tried signing out and resigning into account. I don't want to get double charged tomorrow!

Reply
3 Replies

Hey there @GhastlyStef, welcome to the community!

 

That sounds odd, let's try to figure out what's going on here. First of all, unfortunately, paying annually for a Premium for Family subscription isn't possible. Did you perhaps subscribe to regular Premium instead? Also, did you subscribe through spotify.com/premium directly?

 

On a side note, you can support this idea here on having yearly payment plans available for Spotify for Family by adding your vote.

 

Let me know how it goes 🙂

K

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I paid through Spotify.com. Why is my account saying it's going to charge
me $9.99 when I just paid for a year? How can I change to family Plan
instead of regular premium?

I clicked on Spotify family to upgrade my account and the yearly option
came up. What is the point of paying a year in advance for standard premium
if it's the Same exact price to pay monthly for premium?

Is there someone I can call to fix this!!!!???

Hey again!

 

Let's try to figure this out point by point 🙂


@GhastlyStef wrote:
I paid through Spotify.com. Why is my account saying it's going to charge
me $9.99 when I just paid for a year?

What method did you use to purchase the yearly option? I'd recommend making sure you're logged in the right account. To do that, you'll need to check the receipt Spotify send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

 

If that step doesn't help, please take this survey that can point you out in the right direction.

 

 

I clicked on Spotify family to upgrade my account and the yearly option
came up. What is the point of paying a year in advance for standard premium
if it's the Same exact price to pay monthly for premium?

Is there someone I can call to fix this!!!!???


The option to pay annually so far is available only for regular Premium. It's like paying up front for an entire year instead of monthly which I imagine is convenient for some people. 

 

Spotify Premium and Premium for Family are two different things. With Premium for Family, you and up to 5 other family members enjoy the following on their own Premium account, all for one discounted price.

 

If you'd like to read more about Premium for Family, you can head to the FAQ support site article here.

 

 

 

Let me know if any of this helps!

K

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Treat others the way you want to be treated!
I can help in english, français or ελληνικά
Follow me on Spotify | What is a Community Star? Join us!

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