Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Family account - account to verify

Solved!

Premium Family account - account to verify

Hi, i received a strange message that the premium family account will be disconnected if the 5 sub account will be not confirmed in 7 days. What i have to do? is more than 1 year that we are with Spotify without any problem.

username: scipione_family

Please verify my account.

Reply

Accepted Solutions
Marked as solution

Hi there @scipione_family, thank you for visiting the Spotify Community! Can you share a screengrab of the error message please?

 

Sharing as well the link for Spotify Family Q&A for your review.

View solution in original post

6 Replies
Marked as solution

Hi there @scipione_family, thank you for visiting the Spotify Community! Can you share a screengrab of the error message please?

 

Sharing as well the link for Spotify Family Q&A for your review.

hi reply to your email using the gmail account that i use for the spotify premium

Hello as mentioned on the mail sent via gmail i received this warning message for every 5subaccount

 

please find the screenshot (sorry it's in italian)

Schermata 2017-06-08 alle 19.08.38.png

Si he tenido en plan familiar con mis hermanos sin ningun percanse, porque de repente me piden verificar la cuenta y dicen que no pueden verificar que somos de la misma familia?

Hi! i´m getting the same email. My account was working fine and after 4 months I receive the exact emil saying that the members of the account need to verify the account. I whant to know if you have being able to solve the issue. 

 

Thnaks in advance!

Hi,

I solve the issue asking an help through the twitter.
Try to Use spotify cares

Suggested posts