Help Wizard

Step 1


Premium Family account back to free

Premium Family account back to free






Iphone 7

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)


My Question or Issue

 I upddated my account into Premium Family with my boyfriend, whi lives with me, last month but now Spotify said they cannot verify his address and now he is back to free spotify. I re-send the invitation but he cannot join the family anymore. Can you help me?

2 Replies

Hey @mcominel,


I’d recommend reaching out to Spotify for more help with this. You can find some more info here on how to do this.


I hope this helps!

MaximSpotify Star
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Me paso lo mismo hace unos meses, la solución es desactivar a todos los que ya tienes activos y de nuevo enviar invitación a todos, trata de que todos pongan la misma dirección.
por ejemplo:
-Nombre y apellidos: Ariana Chavarry 
-Nombre de la calle: Torres de los olivos
-Número de la calle: 100
-Codigo postal: lima 01
-Ciudad: Lima
Lo unico que se cambia es "nombre y apellidos"

Buen día ! sigue disfrutando de Spotify Familiar, buena elección.

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