Premium Family - dont see any empty slots

Reply

Premium Family - dont see any empty slots

nitinmanchanda
Casual Listener

HI, I followed the help instructions and got to the family page.  It says I can have 6 family members but I do not see the link button to invite more family members.  I invited my kids, but need to add my wife !

 

Plan

Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

3 Replies

Xenia
Moderator
Moderator

Hey there @nitinmanchanda,

 

Thanks for posting your question on the Community 🙂

 

Could you double check that you're logged in the correct account? Only the plan manager is able to send invites, so if you don't see the option you might be logged in as a member of the plan. Head here and check the status of your subscription. Does it say manager or member next to your name?

 

If you're already logged in as the plan manager, but still don't see the option to invite new members, try using an incognito window or a different device. 

 

Hope this helps. Let us know how you get on.

XeniaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Where words fail, music speaks." - Hans Christian Andersen

nitinmanchanda
Casual Listener

Different device and browser worked !

Petya
Community Legend

Hey there @nitinmanchanda,

 

Thanks for getting back to us 🙂

 

We're happy to hear that it worked and you can enjoy the Premium features with your family.

 

If you have questions, don't hesitate to reach out to us.

 

Cheers! 

PetyaModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
SUGGESTED POSTS