Premium Family not recognized on Mac

aguidapedrosa · 2023-07-04

Premium Family

Brazil

Macbook Pro late 2016

iOS

Although my account is logged in as premium and there is no payment issue in my account, the app on the Macbook says it cannot be used as it's exclusive to premium subscribers. I already re-installed the app, re-start the mac and nothing change.

Maxim · 2023-07-04

Hey @aguidapedrosa ,

Thanks for reaching out.

I recommend logging into the Spotify for macOS app using the username that can be seen here as well as your password.

Let me know how it goes 🙂

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