Announcements

Premium Family

Premium Family

 

Plan

Family Premium

Country

US

 

Device

iPhone 12

 

My Question or Issue

Mother invited me to Premium family plan. She lost her card and ordered an new one and canceled the old that was hooked to the account. During that time a payment was supposed to be made, but wasn’t able to due to her card being canceled. It booted me from the plan, and when she tried to re-invite me it wouldn’t let me join saying I couldn’t join another persons plan for 12 months. Is it even possible to get back on? If so how because she didn’t personally take me off. It did it itself because the bill had not been paid.

 

Reply
1 Reply

Hey @KayleighDunnam ,

 

Thanks for coming to the Spotify Community.

 

While you can only switch Family plans once a year, you can always re-join a plan you've been in within the last 12 months.

 

I'd recommend making sure that your mother makes sure she used the same Spotify account to start the Family plan.


Let me know how it goes 🙂

 

MaximSpotify Star
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