Premium Membership but can't listen to it at the same time as other family member

[Bubble01]

I have a premium family membership but if i listen to it knocks off another family member listening. Is this correct?

[osornios]

Hey @Bubble01

If all members use the same login information in their devices, your music will cutoff like it has been happening to you.

Each family member has to have a separate username and password, so the first step is to create new accounts for each new member (if they haven't already).

I suggest creating it with an email address (not the one used for Facebook, if possible), since they'll be able to get a Spotify username / password. Using Facebook will not let you do that.

Each member will now have a Free account, so the next step is for them to join your Family plan through your account (You're the one who pays, so you'll be the Family Admin).

Send the invites to the emails they used to create their accounts.

Let them accept the invite logged in with their own username in the app and in the website. They should make sure to type the address exactly as the Admin did, and also be sure all Family members use the same Internet connection (Home network) regularly.

Each will be able to listen to music at the same time, and will have separate libraries, playlists and friends.

Hope it helps. 🙂

[Bubble01]

Thank you!

Brilliant response!

Looking forward to some peaceful listening now!

[osornios]

You're welcome. Glad I was able to help. 🙂